Real People. Real Help. Really Fast.
We don't hide behind a chatbot or a knowledge base. When you need help, you talk to someone who knows your trade and your account.
Support That Matches Your Plan
Every customer gets real support. Higher plans unlock faster response times, phone access, and a dedicated person who knows your account.
| Feature | Starter | Professional | Enterprise | Annual Any Plan |
|---|---|---|---|---|
| Email support | ||||
| Chat support | - | Priority | Priority | Priority |
| Phone support | - | - | ||
| Dedicated success manager | - | - | ||
| Response time | < 24 hours | < 4 hours | < 1 hour | < 1 hour |
| Onboarding | Guided | Live sessions | White-glove | White-glove |
What Makes Our Support Different
Support teams at most software companies don't understand your industry. Ours does.
We Know Your Trade
Our support team includes people who have worked in field service - HVAC, plumbing, electrical. When you describe a dispatch problem or a job costing question, they understand what you mean on the first message.
Your Success Manager Knows Your Account
Professional and Enterprise customers get a named success manager. Not a rotating queue of strangers - a single person who knows your team size, your workflow, and your history.
We Answer the Phone
Call during business hours and talk to a human. No phone trees, no automated menus, no "your call is important to us" loops. Enterprise and Annual customers get emergency after-hours access.
We Set You Up for Free
Support starts before you're a customer. We handle your data migration, configure your settings, and train your team live - at no charge. We're invested in your success from day one.